Privacy & Virtual Care | Bluewater Metabolic

Privacy and virtual-care principles

Personal health information is handled in accordance with Ontario privacy requirements, including PHIPA. Bluewater Metabolic & Clinical Services Inc. is the health information custodian. Patient records are held in Jane, our electronic medical record, on servers located in Canada (see Jane’s privacy notice). For privacy questions, or to request access to or correction of your record, contact the clinic’s Privacy Officer at 548-997-9797 or clinic@bluewatermetabolic.ca. You may also complain to the Information and Privacy Commissioner of Ontario.

Virtual care

The care team confirms patient identity and physical location.
Patients are informed of material privacy and technology limitations.
A callback number and emergency escalation plan may be confirmed.
Patients should join from a private location when possible.

Messages, email and WhatsApp

Email and WhatsApp are for booking and general questions only. They are not secure for health information. Once you are a patient, use secure messaging in your Jane account to send health information or documents. For anything urgent, call 911 or go to the nearest emergency department; for a mental health crisis, call or text 9-8-8.

Website data

The public website is designed without advertising trackers or social-media pixels. Booking and clinical intake should occur through approved clinical systems rather than general public forms.

Access and correction

Patients may request access to or correction of their personal health information subject to applicable law and professional obligations.